WHERE IS MY ORDER AND WHY HAVEN'T I RECEIVED IT YET?
Each product shows how many working days after your payment is received it takes us to post the order, i.e. hand it over to the carrier.
Products in stock are posted quickly and usually arrive within 1–3 working days.
If a product says “7 working days”, it is not in our warehouse. We order it specially for you from our partners in Western Europe and post your order within 7 working days after the payment is received. Usually we can post it already on the 5th working day, but not always. Saturdays, Sundays and public holidays are not working days.
For example, if the payment arrives on a Friday, Monday is the 1st working day. We usually post the order on the following Friday (5th working day), and at the latest on the Tuesday after that (7th working day). The calendar below shows the same calculation for an order paid on a Monday.
If your order contains products with different delivery times, we send the whole order once everything is available, i.e. according to the product with the longest delivery time. If you would like the products that are in stock sooner, you can collect them yourself at an agreed time from our partner shop Planet Amor (Väike-Ameerika 11, Tallinn), provided the order has been paid. We will then post the remaining products within 7 working days. To arrange a pickup time, write to us at info@eros.ee.
Around Christmas and New Year delivery times may be longer, as carriers (e.g. DHL, UPS and DPD) and our suppliers take breaks. Public holidays in Western Europe and emergencies can also slow down deliveries.
Once your order has been posted, you will receive an email. On request we can also send you the SmartPost, Omniva or DPD tracking code. Please also check your text messages: your parcel may already be waiting in the parcel locker you chose.
